Senior Stakeholder Training

Our comprehensive stakeholder training programmes are designed for people in senior leadership roles, including at the senior ministerial level for governments and for business leaders in public sector organisations. Programmes are customised to ensure spokespeople are confident in communicating with and managing target stakeholders effectively and fluently.

Against the backdrop of a rapidly evolving media landscape, our media training is enshrined in best practice guidelines and underpinned by codes of conduct. It is designed and created with good governance at the heart, to ensure that the strategic objectives our clients have set out to accomplish are fulfilled.

Ongoing training is essential to success. Our programmes are long-term and flexible in order to adapt to evolving client needs, and to ensure that internal communication teams and spokespeople are fully prepared for any scenario – including crisis communications.

See below for a list of our current programmes.

Media Training for Senior Leaders, Policymakers and CEOs

Founded by a former BBC journalist, Flame PR has unique insight into the workings of media interviews, and how best to prepare key spokespeople. Our coaching focuses on handling difficult interviewer questions, staying on message, responding to attacks when in crisis, and how to use tone and body language to deliver key messages. Through mock interviews and 1:1 feedback sessions, we give spokespeople the tools they need to feel confident, take control of their voice, and drive their agenda. Ongoing coaching programmes are also available, to help senior leaders evaluate and assess their performance against agreed objectives, messages and storytelling.

Digital and Social Engagement

Our digital division provides expert training to ensure that clients are digitally informed, and can use social media channels in the right way. We take clients through scenario exercises, analysing responses and outcomes, to provide in-depth critique on how social media needs to be handled in different situations – from announcing new policies, to moments of crisis. Our programme is designed to make internal teams understand the reach and impact of social channels, and how to avoid associated risks.

Digital and Stakeholder Management

In tandem with our digital and social engagement strategy training, Flame provides support with building codes of conduct and rules of engagement regarding how social should be used as part of a marketing or PR initiative. Our training provides good governance practices and teaches internal teams how to differentiate between their public and private online presence, and the importance of maintaining that distinction. We empower clients to take control of their online and offline presence, by developing effective processes and creating structured chains of communication.

Evaluating and Monitoring Success

We employ measurement mechanisms that continually monitor the success of our training. Through intelligence gathering, we are able to see the reach of client narratives and how people are reacting to the agreed messaging. This allows us to know what’s working and where we may need to evolve strategies and provide more training for key spokespeople.